Shipment Policy

This Shipment Policy governs all matters relating to the delivery of products purchased from CHEVIN Sdn. Bhd. (“CHEVIN”, “we”, “us”, or “our”) through our website or authorised channels. This Policy shall be read together with CHEVIN’s Terms & Conditions and Return & Refund Policy.

1. Order Processing

1.1 All orders are subject to stock availability and payment verification before processing.
CHEVIN reserves the right to cancel or delay any order where payment cannot be verified or stock is unavailable.

1.2 Once your order has been processed and dispatched, you will receive a shipment confirmation notification containing your tracking information via your registered email address or through your CHEVIN account.

1.3 Orders are processed on working days (Monday to Friday, excluding Malaysian public holidays). Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Fees

2.1 Shipping fees are determined by the delivery destination and the weight or volume of the order. The exact shipping fee applicable to your order will be shown at the checkout page prior to payment.

2.2 CHEVIN reserves the right to revise shipping fee structures in accordance with courier partner rates from time to time. Any changes will be reflected at checkout and will not affect orders that have already been paid.

2.3 Free shipping may be offered on qualifying orders as part of CHEVIN’s membership benefits or promotional campaigns. Such conditions will be clearly displayed on the platform at the time of purchase.

3. Delivery Coverage and Estimated Timeframes

3.1 CHEVIN ships to addresses within Malaysia and to selected international destinations.
Delivery availability to specific countries or regions is subject to courier partner coverage and may be updated from time to time.

3.2 Estimated delivery timeframes are as follows:

Delivery Destination	Estimated Timeframe
West Malaysia	3 – 5 working days
East Malaysia	7 – 14 working days
International	7 – 18 working days

3.3 All estimated timeframes are provided as a guide only and are subject to change due to courier capacity, customs processing, public holidays, adverse weather, or other circumstances beyond CHEVIN’s control. CHEVIN shall not be liable for delays caused by such circumstances.

3.4 Delivery timeframes begin from the date of dispatch, not the date of order placement.

4. Tracking Your Order

4.1 Once your order has been dispatched, tracking information will be made available through your CHEVIN account dashboard. You may track your order status at any time by logging into your account.

4.2 CHEVIN is not responsible for delays in tracking information updates caused by courier partner systems.

5. Delivery Responsibilities and Failed Deliveries

5.1 It is the responsibility of the customer to ensure that the delivery address provided is complete, accurate, and accessible. CHEVIN shall not be liable for any failed, delayed, or misdirected deliveries arising from incomplete or incorrect delivery information provided by the customer.

5.2 If a delivery attempt fails due to the recipient being unavailable, an incorrect address, or the parcel being unclaimed, the courier partner may attempt re-delivery or hold the parcel at a collection point for a limited period. If the parcel is not collected within the courier’s stipulated timeframe, it may be returned to CHEVIN or disposed of.

5.3 Parcels disposed of due to customer error are not eligible for refund.

5.4 Where a parcel is returned to CHEVIN due to customer error, the customer may submit a claim within fourteen (14) days of the return date. This clause does not apply to disposed parcels.

6. International Shipments — Taxes and Customs Duties

6.1 For international orders, the recipient may be subject to import duties, customs taxes, or other levies imposed by the destination country upon arrival of the shipment. These charges are entirely the responsibility of the recipient and are beyond CHEVIN’s control.

6.2 CHEVIN is unable to predict, estimate, or bear any import duties, customs fees, or clearance charges applicable in the destination country. Customers are advised to contact their local customs authority for guidance before placing an international order.

6.3 Failure to pay customs duties or clear a shipment through customs may result in the parcel being held, returned, or disposed of by customs authorities. CHEVIN shall not be liable for any loss arising from such circumstances, and no refund will be issued for parcels disposed of by customs.

6.4 Courier partners may or may not notify the recipient of customs charges. The absence of a customs notification does not relieve the recipient of the obligation to pay applicable duties or clear the shipment.

6.5 Where an international shipment is delayed due to customs clearance, the recipient is advised to proactively contact their local customs office and follow up promptly to avoid disposal of the parcel.

6.6 International delivery is subject to the import rules, restrictions, and customs requirements of the destination country. CHEVIN shall not be responsible where a product is delayed, rejected, confiscated, returned, or disposed of due to the destination country’s import restrictions, prohibited goods regulations, or applicable local laws.

7. General Notices

7.1 Due to ongoing logistical uncertainties (including but not limited to the residual effects of COVID-19, geopolitical events, or natural disasters), shipments to certain countries or regions may experience delays or temporary suspension. CHEVIN will endeavour to provide timely updates where such disruptions affect orders.

7.2 CHEVIN ships via appointed courier partners. The choice of courier partner for a given order is at CHEVIN’s discretion and may vary based on destination, availability, and operational requirements.

7.3 Shipping fees are non-refundable unless the return or refund is due to an error attributable to CHEVIN or a verified product defect, as determined in accordance with CHEVIN’s Return & Refund Policy.

8. Amendments

8.1 CHEVIN reserves the right to amend this Shipment Policy at any time. The updated version will be published on our website. Continued use of our services after such an update constitutes your acceptance of the revised Policy.

9. Contact Us

For any enquiries regarding shipment or delivery, please contact our Customer Service team:

Email: [email protected]
Phone: +6016-210 7721 (Monday to Friday, 10:00am – 6:00pm, excluding public holidays)
Address: Lot 10, Jalan Pensyarah Ul/28, Glenmarie 8 Business Park, 40150 Shah Alam,
Selangor

For returns and refunds, please refer to our Return & Refund Policy.