Brand Partner (Affiliate) Program Terms and Conditions
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern participation in the CHEVIN Brand Partner Program operated by CHEVIN Sdn. Bhd. (“CHEVIN”, “we”, “us”, or “our”).
1.2 By applying to join, participating in, or using any referral link, dashboard, platform feature, or material made available under the Program, you (“Brand Partner”, “you”) agree to be bound by these Terms.
1.3 These Terms shall be read together with CHEVIN’s Terms & Conditions, Privacy Policy, Return & Refund Policy, and Brand Partner Program Rules & Regulations, all of which form part of the agreement between you and CHEVIN.
1.4 If you do not agree to these Terms, you must not participate in the Program.
2. Definitions
“Brand Partner”: any individual approved by CHEVIN to participate in the Program at Brand Partner rank or above.
“Referral Link”: the unique tracking link assigned by CHEVIN to a Brand Partner for the purpose of tracking referrals and attributing purchases.
“Member”: any end user who has successfully registered an account on the CHEVIN platform.
“L1 Network”: the Members directly attributed to a Brand Partner. CHEVIN operates a single-level commission structure – Commission is earned only on purchases by L1 Members.
“Commission”: the reward bonus payable by CHEVIN to a Brand Partner in respect of Successful Purchases made by their L1 Network, at the rate applicable to the Brand Partner’s current rank.
“Successful Purchase”: a valid transaction that has been fully paid, verified by CHEVIN, and not cancelled, refunded, reversed, charged back, or otherwise invalidated.
“Net Purchase Value”: the final amount received by CHEVIN after deducting all applicable discounts, vouchers, promotional rebates, shipping fees, refunds, CHEVIN Points redemptions, chargebacks, and any other deductions as determined by CHEVIN.
“Inactive Brand Partner”: a Brand Partner who has not made any product purchase within the preceding six (6) months. The six (6) month period is calculated from the date of the Brand Partner’s most recent purchase.
“Program”: the CHEVIN Brand Partner Program as described in these Terms and the Brand Partner Program Rules & Regulations.
3. Eligibility and Registration
3.1 Participation in the Program is subject to approval by CHEVIN at its sole discretion.
3.2 To be eligible to apply as a Brand Partner, you must: (a) be a registered CHEVIN Member; (b) have accumulated personal spending of at least RM1,000 within a quarter (3 months); (c) successfully complete CHEVIN’s eKYC identity verification process by uploading a clear copy of your NRIC through the platform; and (d) receive written or system approval from CHEVIN.
3.3 You must be at least eighteen (18) years of age and legally capable of entering into binding agreements.
3.4 You represent and warrant that all information provided to CHEVIN is true, accurate, current, and complete. You are responsible for keeping your information updated.
3.5 CHEVIN may request supporting documents including identification, bank account details, tax information, or social media account details at any time before or after approval.
3.6 CHEVIN reserves the right to reject, suspend, or terminate participation where any information is inaccurate, misleading, incomplete, or cannot be verified, without being required to provide reasons.
3.7 Each individual may only hold one (1) Brand Partner account. Creating multiple accounts is strictly prohibited.
4. Nature of Relationship
4.1 The Brand Partner participates in the Program as an independent contractor only. Nothing in these Terms creates any partnership, employment, agency, fiduciary, franchise, or joint venture relationship between CHEVIN and the Brand Partner.
4.2 The Brand Partner has no authority to bind CHEVIN, make warranties on CHEVIN’s behalf, or represent themselves as CHEVIN’s employee, representative, or agent.
4.3 The Brand Partner is solely responsible for all costs, taxes, and obligations arising from their participation in the Program, including any income tax payable on Commission received.
5. Referral Tracking and Attribution
5.1 CHEVIN tracks user activity through Referral Links, cookies, tracking identifiers, system records, and other appropriate technologies.
5.2 Once a Member registers through a Brand Partner’s Referral Link and such registration is recorded in CHEVIN’s system, that Member shall be attributed to the Brand Partner on an ongoing basis, subject to these Terms.
5.3 Where multiple referral sources are involved, attribution shall be determined solely based on CHEVIN’s system records and internal rules, which may include a last valid interaction model or such other methodology as CHEVIN adopts from time to time.
5.4 No Brand Partner shall have any ownership, exclusivity, or permanent entitlement over any Member or transaction.
5.5 If a Brand Partner fails to meet the requirements, CHEVIN may, at its sole discretion, downgrade the Brand Partner’s rank or make any necessary adjustments to attribution and Commission eligibility.
5.6 CHEVIN reserves the absolute right to determine, assign, reassign, override, correct, or decline any attribution, including in cases of conflicting claims, duplicate referrals, technical errors, suspicious activity, or policy breaches.
5.7 All attribution decisions made by CHEVIN shall be final and binding.
6. Commission Structure and Eligibility
6.1 Commission shall only be earned in respect of Successful Purchases made by a Brand Partner’s L1 Network.
6.2 Commission is calculated based on the Final Net Paid Amount (excluding shipping), after all discounts, vouchers, promo codes, cashback, credits or any other deductions have been applied.
6.3 Brand Partners may be eligible for additional bonuses as published by CHEVIN from time to time.
6.4 Commission is not earned on the Brand Partner’s own self-purchases, purchases made by connected persons for the purpose of generating Commission, cancelled refunded, or reversed transactions, transactions generated through fraudulent or artificial means, or any transaction that CHEVIN determines does not qualify as a Successful Purchase.
6.5 CHEVIN reserves the right to adjust commission rates, bonus structures, eligible products, and payout conditions at any time. Where practicable, CHEVIN will provide reasonable notice of material changes via the platform or affiliate dashboard.
6.6 Where a transaction is later found to be invalid or disqualified after Commission has been credited, CHEVIN may reverse, deduct, offset, or reclaim such Commission.
7. Invalid and Disqualified Transactions
7.1 Commission shall not be payable in respect of any transaction that is cancelled, refunded, returned, unpaid, reversed, duplicated, or otherwise invalid.
7.2 Commission shall not be payable for transactions that are fraudulent, manipulated, abusive, or generated through artificial or deceptive means, including but not limited to fake accounts, coordinated purchases, bots, or collusion.
7.3 CHEVIN reserves the right to reverse, deduct, offset, or reclaim any Commission previously credited or paid where a transaction is subsequently determined to be invalid, disqualified, or in breach of these Terms.
8. Conduct and Compliance
8.1 The Brand Partner shall promote CHEVIN in a lawful, ethical, and responsible manner at all times.
8.2 The Brand Partner shall not make false, misleading, exaggerated, or unsubstantiated claims regarding CHEVIN products, services, or earnings potential under the Program.
8.3 The Brand Partner shall comply with all applicable laws, advertising standards (including the Malaysian Code of Advertising Practice), platform rules, and regulatory requirements in connection with their promotional activities.
8.4 The Brand Partner shall clearly disclose their commercial relationship with CHEVIN in all promotional content, in accordance with the requirements set out in the Brand Partner Program Rules & Regulations.
8.5 CHEVIN reserves the right to require modification or removal of any content that does not comply with its brand guidelines, these Terms, or applicable law.
9. Commission Validation and Payment
9.1 Commission earned by a Brand Partner is calculated and closed on a weekly basis.
9.2 Following each weekly closing, CHEVIN will validate and approve the Commission earned during that period. Approved Commission will be paid to the Brand Partner’s registered bank account within two (2) to three (3) working days after the weekly closing, subject to Clauses 9.3 and 9.4.
9.3 Commission may be withheld, delayed, or adjusted by CHEVIN for purposes including but not limited to: refund risk assessment, fraud review, compliance checks, investigation of suspicious activity, or any suspected breach of these Terms or the Rules & Regulations. CHEVIN will notify the Brand Partner where Commission is withheld, to the extent practicable.
9.4 Payment shall be made only to a bank account registered in the legal name of the Brand Partner and approved by CHEVIN. CHEVIN shall not be liable for any delay or failure to make payment arising from incorrect or incomplete banking details provided by the Brand Partner.
9.5 All Commission amounts are stated exclusive of applicable taxes. Each Brand Partner is solely responsible for declaring and paying any income tax, service tax, or other taxes applicable to Commission received.
9.6 CHEVIN shall not be liable for any delay or failure to make payment arising from third-party payment provider issues, banking system disruptions, regulatory restrictions, force majeure, or circumstances beyond CHEVIN’s reasonable control.
9.7 CHEVIN reserves the right to review and adjust its payout schedule, processes, and procedures from time to time. Any material changes to the payout schedule will be communicated to Brand Partners via the platform or dashboard with reasonable advance notice.
10. Suspension and Termination
10.1 CHEVIN may suspend or terminate a Brand Partner’s participation in the Program at any time. Where circumstances allow, CHEVIN will provide seven (7) days’ prior written notice. In cases involving fraud, abuse, serious breach, or conduct causing harm to CHEVIN, termination may be immediate and without prior notice.
10.2 Grounds for suspension or termination include but are not limited to breach of these Terms or the Rules & Regulations, suspected or confirmed fraud or misconduct, failure to maintain the minimum requirements, or CHEVIN’s decision to modify or discontinue the Program.
10.3 Upon suspension or termination, CHEVIN may disable the Brand Partner’s Referral Link, restrict access to the dashboard, freeze or void pending Commission, and require the removal of all CHEVIN branding and promotional materials.
10.4 In cases of termination due to fraud, abuse, misrepresentation, or serious breach, CHEVIN may forfeit unpaid Commission, reclaim previously paid Commission attributable to disqualified transactions, and pursue any other rights or remedies available at law.
10.5 A Brand Partner may voluntarily withdraw from the Program by providing written notice to CHEVIN at [email protected]. Any Commission validly earned and approved prior to the effective date of withdrawal shall be paid in accordance with the normal weekly payout schedule.
10.6 All decisions made by CHEVIN in connection with suspension, termination, and enforcement are final and binding.
11. Intellectual Property
11.1 All intellectual property rights in CHEVIN’s content, materials, branding, trademarks, product names, and systems remain the exclusive property of CHEVIN or its licensors.
11.2 CHEVIN grants the Brand Partner a limited, non-exclusive, non-transferable, revocable licence to use Program Materials solely for the purpose of participating in the Program, and only during the period of approved participation.
11.3 The Brand Partner shall not misuse, reproduce, register, challenge, or use CHEVIN’s intellectual property outside the scope expressly permitted by CHEVIN. Upon termination of participation, the Brand Partner must immediately cease all use of CHEVIN’s brand assets.
12. Data Protection and Confidentiality
12.1 The Brand Partner shall comply with all applicable data protection and privacy laws, including Malaysia’s Personal Data Protection Act 2010 (PDPA), in relation to any personal data processed in connection with the Program.
12.2 The Brand Partner shall not collect, store, use, disclose, sell, transfer, or exploit personal data of Members except as expressly permitted by CHEVIN and applicable law.
12.3 All non-public information relating to CHEVIN, the Program, attribution records, performance metrics, Commission records, marketing plans, business operations, or technical systems shall be treated as strictly confidential and shall not be disclosed to any third party without CHEVIN’s prior written consent, unless required by law.
12.4 These confidentiality obligations survive the termination of the Brand Partner’s participation in the Program.
13. Disclaimer and Limitation of Liability
13.1 The Program, Referral Links, tracking systems, dashboard, and Program Materials are provided on an “as is” and “as available* basis. CHEVIN does not guarantee uninterrupted availability, error-free tracking, or that any Brand Partner will earn any minimum income or Commission under the Program.
13.2 To the fullest extent permitted by Malaysian law, CHEVIN shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of goodwill, or loss of business opportunity.
13.3 CHEVIN’s total aggregate liability to a Brand Partner arising out of or in connection with the Program shall not exceed the total Commission actually paid to that Brand Partner in the six (6) months immediately preceding the event giving rise to the claim.
14. Indemnity
14.1 The Brand Partner agrees to indemnify, defend, and hold harmless CHEVIN, its directors, officers, employees, agents, and representatives from and against any claims, losses, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to the Brand Partner’s breach of these Terms, promotional conduct, violation of applicable law, or any fraudulent or abusive activity in connection with the Program.
15. Dispute Resolution
15.1 In the event of any dispute, disagreement, or claim arising out of or in connection with these Terms, the Program, Commission entitlement, attribution, or any decision made by CHEVIN under the Program, the Brand Partner must first submit a written dispute notice to CHEVIN at [email protected], setting out the nature of the dispute and the outcome sought.
15.2 Upon receipt of a written dispute notice, CHEVIN will review the matter and provide a written response within fourteen (14) calendar days.
15.3 Both parties agree to engage in good-faith discussions for a period of thirty (30) calendar days from the date of CHEVIN’s written response, with a view to resolving the dispute amicably.
15.4 CHEVIN reserves the right to introduce a formal dispute resolution mechanism at any future date, including referral to arbitration or the courts of Malaysia. Any such mechanism will be communicated to Brand Partners with reasonable advance notice and shall apply to disputes arising after its effective date.
15.5 Nothing in this Section shall limit CHEVIN’s right to seek urgent injunctive or equitable relief from a court of competent jurisdiction at any time where necessary to protect its rights, brand, or confidential information.
15.6 All internal decisions made by CHEVIN in connection with Commission eligibility, attribution, validation, withholding, and enforcement are administrative decisions and are not subject to the dispute resolution process set out in this Section, except in the case of manifest error.
16. Governing Law
16.1 These Terms shall be governed by and construed in accordance with the laws of Malaysia.
17. Amendments
17.1 CHEVIN reserves the right to amend these Terms at any time by publishing the updated version on its website, platform, or affiliate portal.
17.2 Continued participation in the Program after publication of updated Terms constitutes the Brand Partner’s acceptance of the revised Terms.
17.3 For material changes that significantly affect Commission structure, payout terms, or Brand Partner obligations, CHEVIN will take reasonable steps to notify Brand Partners in advance.
18. Miscellaneous
18.1 Assignment. The Brand Partner may not assign or transfer any rights or obligations under these Terms without CHEVIN’s prior written consent. CHEVIN may assign its rights and obligations without restriction.
18.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.3 Waiver. Failure by CHEVIN to enforce any provision of these Terms shall not constitute a waiver of its rights. All rights and remedies are cumulative.
18.4 Entire Agreement. These Terms, together with the Brand Partner Program Rules & Regulations, CHEVIN’s Privacy Policy, Terms & Conditions, and Return & Refund Policy, constitute the entire agreement between the parties in respect of the Program.
18.5 Language. These Terms are in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.
18.6 Notices. Formal notices to CHEVIN shall be sent to [email protected]. CHEVIN may send notices to Brand Partners via the email address registered to the Brand Partner’s account or via the platform dashboard.
19. Final Authority
19.1 CHEVIN shall have the absolute right to interpret, determine, and enforce all aspects of the Program, including attribution, Commission eligibility, validation, rank management, and all matters arising under these Terms.
19.2 All decisions made by CHEVIN shall be final and binding on all Brand Partners, except in the case of manifest error.