Note For All Countries
- Due to the issue regarding COVID-19, there has been delay or temporary stop of shipment from some countries.
- Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, parcel may be returned or discarded. If parcel is discarded or returned due to customer’s fault, refund cannot be made.
- Please double check your delivery information before checkout or contact company for further checking
- For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 1 month.
- Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.
- Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.
Shipping Fees
- It depends on the delivery destination and the actual weight or volumetric weight of the product ordered.
- On the order payment page, you can check the shipping fee.
- Adjust accordingly based on the latest rate from courier.
Check Your Order Status
- When your order is ready to be shipped, you will receive a shipping confirmation e-mail
- This e-mail will contain the CHEVIN OBP link.
- To track an order status at your CHEVIN OBP account.
Track Your Order
Duties And Taxes For International Purchasing
- The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient’s country
- Additional charges for import clearance must be fulfilled by the recipient; CHEVIN has no control over these charges, nor can predict what they may be
- Customs policies vary widely; you should contact your local customs office for more information.
Estimated Shipment Duration
The shipment will take 3-5 days if the delivery address is within Malaysia and 5-15 days for oversea country.
Contact Information
If you have any questions on the shipment policy, please contact our Customer Service at 016-2107721 or [email protected] (Monday to Friday 10am – 6pm, excluding Public Holidays).
