Privacy Policy

The Personal Data Protection Act 2010 ("the Act") was introduced by the Government of Malaysia to regulate the processing of personal data in respect of commercial transactions. CHEVIN SDN BHD is committed to protecting the privacy of information and data that may be used to identify you (your "personal information"). The intention of this Privacy Notice is to disclose our information-gathering practices and describe how we use your personal information. We may collect, record, hold, process, use and disclose your Personal Information when you use or access ("Website") and the services offered by us through this Website ("Services") as described in this Privacy Policy.

We collect personal information from you if you use our website, fill out forms on our website, or use any of our web-based products or services. We may collect the following categories of personal information:

  1. For individual

    name, identification supporting documents (including NRIC or passport number), date of birth, age, gender, nationality, race, preferred language, ethnic origin, education or other related qualifications, achievements, occupation, employer, former employer(s), photographs or other images, security recordings, voice recordings, cookies, temperature and location tracking/GPS information;

  2. For corporate

    name of company, company registration number, address, contact number, email address, details of the person in-charge, shareholders and/or directors, and travel document information;

  3. Contact details

    current correspondence and/or business address, telephone and/or mobile phone number(s), fax number and email address (es), and any other form of contact information that can allow us to reach you for communication purposes; and

  4. Compensation and/or financial information

    income range, bank account details, transaction currency type, income tax file number, income tax EA Form, Employees Provident Fund (KWSP) yearly and/or current dated member's statement, bank facilities offer letter(s), bank guarantee(s) details, letter or credit(s) information other relevant information in relation to your financial credit reporting standing check for credit assessment purposes.

The personal information that we collect is used to perform our contractual obligations and for our other legitimate interests. In some cases, we may ask you for your consent to use your personal information. Specifically, we use your personal information for the following purposes:

  • To deliver services, products, transactions or notices that you have requested
  • To perform under our contracts with our business partners, such as providing training to the employees of our corporate customers, and otherwise facilitating our business arrangements
  • To improve our website, including upgrading security measures
  • To conduct credit assessments and other background checks of users as we may determine to be necessary or appropriate
  • To send you promotional materials or communications regarding our content and services, or information from Chevin Dealers, that we feel may be of interest to you
  • To administer any rewards, offers, competitions, and promotions
  • To evaluate the products and services that we offer and develop new or improved products or services and to better understanding Chevin's business environment
  • To conduct general research on topics of interests to Chevin and its customers
  • For educational purposes, such as polls conducted in webinars
  • to transfer or assign our rights, interests and obligations under any of your agreements with us (expressly or impliedly)
  • to enforce and/or defend any of our rights
  • to record, maintain, keep and update details of all the customers
  • to enforce our Terms and Conditions when you make a booking with us
  • To collect your debit card and/or credit card and such other payment information for the purpose of purchasing products

We may share your information for any of these purposes with the following individuals and entities:

  • Chevin business partners who sell or deliver our products and services, such as Chevin's licensees
  • Vendors engaged by Chevin to provide certain services on behalf of Chevin, such as marketing services, content management/data storage, payment processing, and conducting surveys.

Chevin will never sell, rent, or disclose your personal information to third-party entities except as described in this Privacy Notice. We will only disclose your Personal Information with your consent, and will take reasonable steps to ensure that the third parties to whom we have disclosed your Personal Information are also legally bound to protect the privacy of your Personal Information. We rely on our legitimate business interest to prevent fraud and to protect our rights.

We may also disclose your Personal Information:

  • Where disclosure is necessary to comply with applicable laws, governmental or other regulation or the requirements, orders, directions, instructions or notices of any regulatory authority or legal processes.
  • When we believe it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities; to protect and defend the rights and properties of the Companies

Chevin retains personal information for as long as we have a legitimate business relationship with you or with an organization with which you are affiliated. We may also retain personal information about prospective customers until we determine that it is unlikely that we will provide you with services. We also may retain your personal information for as long as necessary to comply with our legal or contractual obligations.

If you do not want to receive promotional or marketing communications from Chevin, you may opt-out at any time by clicking the "unsubscribe" link at the end of our emails. If you choose to unsubscribe, we will retain your contact information to ensure that we do not contact you again.

Chevin uses a number of security technologies and procedures to ensure your personal information is protected from unauthorized access, use, or disclosure. However, we cannot guarantee that third parties will not overcome these measures and gain access to your information. To the fullest extent permitted by law, Chevin disclaims any warranty or guarantee that your information will be protected from misuse, appropriation, alteration, or loss.

This website contains links to websites that are not controlled by Chevin. Please be aware that we are not responsible for the content, security, and privacy practices of external sites. We encourage you to familiarize yourself with the privacy policy of all websites where you submit personal information.

We automatically collect some information about you and your computer when you visit our website, such as your IP address, web browser software (such as Firefox, Internet Explorer or Safari), referring websites, and information about your online activities on our website, such as information viewed and purchases made. One of our goals in collecting this automatic information is to help customise your user experience.

As a member or visitor to our website, you will be assigned a permanent cookie file on your computer's hard drive. You can always choose not to receive a cookie file by enabling your web browser to refuse cookies or prompt you before accepting a cookie. Please be advised that, by refusing to accept a cookie, you may not be able to access many services and planning tools offered by our website.

This website, like most, uses cookies. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer.

  • Collecting information: This means we can learn more about how you use our website so we can improve our services and online experience.
  • Tailoring your experience: Cookies allow us to provide you with information, products, and services we think you'll find interesting.
  • Making our marketing relevant: We can show you relevant offers and promotions on our website and through our advertising networks.
  • Email: If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

CHEVIN SDN BHD reserves the right to amend this Privacy Notice at any time, for any reason, without notice to you. Any changes will be published here and you should check our website to access our current Privacy Notice. We may notify you of any changes to this Privacy Policy by sending a notice to the email address you have provided to us or by placing a prominent notice on our website. However you shall bear the responsibility to check the updates on this Privacy Policy upon every access and use of our Platforms.

If you have any questions on the refund policy, please contact our Customer Service at 016-2107721 or (Monday to Friday 10.00am - 6pm, excluding Public Holidays).

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